Site Help

Help Contents

• About Us
• Contact Us
• Memberships/Associations
• Payment Information
• Privacy Statement
• Product Information
• Return Policy
• Shipping Information

About Us

Tahoma Imports is located in Tacoma, Washington on the shores of Puget Sound; specifically Commencement Bay, and in the shadow of Mount Rainier. On a clear day the mountain stands majestic and can be seen from Seattle to near Portland, Oregon. We have chosen to name our small company after the centuries old Native American name of the mountain, which is "TAHOMA".

We specialize in providing high quality items at extremely reasonable prices. We offer wholesale pricing to the public. As direct importers we are able to provide these items at significant discounting than could normally be found by the general public. Simply put, "why pay full price when you can pay the boat price?"

As a smaller boutique business we are able to provide exceptional and personalized service to you, our customer. You should know that our offerings in most cases are produced by the same companies charging two and three times more for the same item.

To our current friends and customers we want to thank you for your patronage and choosing Tahoma Imports. For our new friends visiting for the first time we welcome you and look forward to seeing you in the future.

Contact Us

• Email: service@tahomaimports.com
• Phone: (253) 572-2144
• Fax: (253) 572-2144

Address
Tahoma Imports
PO BOX 7504
Tacoma, Washington 98406
United States of America

All inquires will be answered within 24 hrs, Monday-Friday, excluding holidays.

We ask that inquires be made via email as this helps reduce our operating cost and we can then pass this saving on to you.

When contacting us regarding your purchase, please provide your name, item #, invoice #, and email address so that we can best assist you in researching your inquiry.

General inquires are always welcome.

Memberships/Associations

We are proud to be a part of following Memberships and Associations

• World Trade Center
• Small Business Advisory Council

Payment Information

We accept credit card and debit payments via Visa, MasterCard, and American Express.

In order to protect our customers from fraud and identity theft, credit cards associated with an address outside of the United States will not be processed. Nor do we ship to addresses located outside the continental United States. We apologize for any inconvenience and appreciate your understanding in this matter, as we value and strive to protect our customers.

In most cases, purchases ship within two business days of receipt of payment. If payment is received prior to 1:00 p.m., PST, your order will likely ship the same day.

Privacy Statement

Tahoma Imports strives to protect our customer's private information. In recognition of the trust placed upon us, we do not retain any credit card or checking account numbers.

Additionally, we do not share customer's private information with any third party vendors.

Product Information

Gem Stone Globe/Atlas Products
These items are hand produced by a collective of highly skilled artisans. The production process includes hand cutting and contouring the gemstones to form the shapes. In addition the stones are polished and lacquer is applied to make for a truly magnificent presentation.

Stained Glass Tiffany Style Lamps
The lamps are assembled using rolled stained glass with copper foil and soldered. The attention to detail is truly stunning and it is highly recommended that the packaging be retained for storage, as these are heirloom quality pieces that will bring your friends and family many years of enjoyment.

All product offerings have been inspected at the source to ensure the highest quality and standards.

To our valued customers we feel that it is important for you to know that we only source manufacturers that are currently producing similar items for well-known companies and name brands.

What this means is you can be assured that your purchase is of a high quality item. The only difference is you are not paying extra for a high-end name on the box.

Return Policy

We gladly accept returns if postmarked for return within 10 days of receipt by the customer.

• Items must be returned undamaged and in the original packaging.
• We will happily refund the purchase price of the item.
• We reserve the right to apply at our discretion a 4% re-stocking fee.

At this time we are unable to refund shipping charges, as this is a fee applied by a third party vendor.

Shipping Information

We ship via domestic courier services such as United Parcel Service, Federal Express and DHL.

NOTE: These services will not ship to a Post Office Box or Military APO's.

We currently ship within the Continental United States only.

Purchases are shipped within two business days of receipt of payment Monday through Friday. If shipping to the East Coast expect 4-8 days to receive your purchase. If delivery is to a West Coast location shipping time will average 1-3 days.

While all our products are shipped in extra strength and secure packaging, we offer a hassle free optional insurance choice for $3.00. This means if the item is damaged in transit you will not have to wait for a damage claim to be processed by the courier service, which may require you to wait at the delivery location for them to inspect and process the claim. We will simply send your replacement to you saving you from any inconvenience. Again this is an optional service we offer, but is highly recommended.

Due to the size of the safety packaging used we are unable to combine shipments into one package.